1. Order Processing

  • All orders are processed within 1-3 business days, excluding weekends and public holidays.
  • Once your order is processed, you will receive a confirmation email with tracking details where applicable.

2. Free Shipping

We provide free standard shipping within Malaysia for orders placed through apparel-on.com.

  • Shipping method: Standard Courier only.
  • Shipping fee: Free shipping within Malaysia.
  • Estimated delivery time: 3-5 business days after dispatch, depending on delivery location and courier handling.
  • No overnight delivery is provided.

Note: Delivery times are estimates and may vary due to courier delays, weather, peak seasons, or other external factors.

3. Tracking Your Order

  • Once your order has shipped, tracking information will be sent to you by email where available.
  • You may track your parcel through the courier website using the provided tracking number.

4. Address & Delivery Issues

  • Please ensure your shipping address is correct before placing an order.
  • We are not responsible for lost packages caused by incorrect or incomplete addresses provided by customers.
  • If your package is returned due to an incorrect address, reshipment may only be arranged after the customer confirms the correct address.

5. Lost, Stolen, or Delayed Shipments

  • If your package is lost or delayed beyond the estimated delivery time, please contact us at apparel.on@outlook.com.
  • We will work with the courier service to resolve the issue, but we are not liable for lost or stolen packages after they are marked as delivered.

6. Governing Law

  • These terms are governed by the laws of Malaysia.
  • Any disputes shall be resolved in the courts of Malaysia.

7. Contact Us

For any questions about shipping, please email us at apparel.on@outlook.com or call 01158741750.